Contact us
Thank you for choosing AniChan! We are here to assist you with any questions or concerns you may have. Feel Free to reach out to us using any of the following methods:
Customer Service Hours: Mon - Fri 10am to 6pm (EST)
Email: support@anichan.co
Contact Form: You can also fill out the contact form below and we will get back to you within 24 hours on weekdays.
Live Chat: Feel free to chat with us within customer service hours for fast response time.
FAQs:
Before reaching or filling out the form below, you might find these quick facts useful, and we also answer most common questions in detail in our FAQ section.
Quick FActs
In short, we accept returns for unused items within 30 days of delivery. You can read our full return and policy here.
AniChan offers a 1-Year Limited Warranty against manufacturing defects on all AniChan products purchased directly from our website
This warranty is valid for one (1) year from the original date of purchase.
What is Covered
- Manufacturing Defects: Defects in materials or workmanship under normal use.
- Product Functionality: Failures that prevent the product from functioning as intended due to manufacturing issues.
What is not covered
- Normal Wear and Tear: Gradual deterioration from regular use.
- Damage from Misuse: Damage resulting from accidents, misuse, neglect, improper handling, or improper care.
- Unauthorized Repairs or Modifications: Any alterations made to the product.
- Third-Party Purchases: Products not purchased directly from AniChan.
- Incidental or Consequential Damages: Indirect losses or damages arising from product defects.
Transferability: This warranty is non-transferable and applies only to the original purchaser and item.
For full Warranty Policy you can click HERE.
Please contact us right away. We will make things right and take corrective action to your satisfaction.
Yes, you can request to modify your order within 24 hours of placing it. No changes can be made once the order has been shipped.
We are afraid that is not possible, address change can't be done once the package is in transit through carrier network.
Before it has been shipped - yes, you can request to change the shipping address.
Contact us
AniChan
7901 4th St N
Ste 300
St. Petersburg, FL 33702