Choose a product from our collections, add it to your cart, and complete the checkout process just like on any e-commerce store.

Yes, you can request to modify your order within 24 hours of placing it. No changes can be made once the order has been shipped.

No, we only accept orders placed through our website.

You will receive an email confirmation from support@anichan.co with your order number once your purchase is successful.

While we do not support wishlists, products can remain in your cart for an extended period.

We accept Visa, MasterCard, American Express, Discover, Diners Club, Amazon Pay, Apple Pay, Meta Pay, Google Pay, Shop Pay, and PayPal.

No, only a single payment method can be applied to an order.

Yes, when you choose Shop Pay at checkout, there's an option for four interest-free installments on orders over $50 USD. This is in partnership with Affirm and has no impact on your credit score to apply.

No, we do not accept alternative payment methods at this time.

Absolutely. We use encrypted payment gateways managed through Stripe, Shopify, and PayPal to ensure your payment information is secure.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, our website is SSL certified to protect your data.

No, as a Shopify merchant, we do not have access to full credit card information and cannot charge cards at will. Payments must be manually submitted by customers only.

No, we do not charge sales tax.

No, there are no hidden fees.

Please try again with a different payment method. If the issue persists, try using a different device or browser. Most of the time credit cards get declined because of billing information mismatch between what you submitted on our website and your bank's records.

If you're still experiencing problems, please contact your bank.

Yes, you can request your invoice by contacting us at support@anichan.co

Yes, we offer free shipping for U.S. orders only.

Yes, we ship internationally. All available countries can be seen in our Shipping Policy.

Shipping costs are calculated when you input your shipping address at checkout and depend on the number of products and destination zip code.

Yes, all fees, taxes, and VAT are due upon receipt, including customs brokerage, and are paid solely by the customer. AniChan does not prepay any of these fees.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Share details about your shipping policies, item returns, or customer service.

It may take about 24-48 hours for carriers to update the tracking information after shipping. If issues persist, please contact us at support@anichan.co, and we will assist you further.

You can follow the tracking link provided in your shipping confirmation email once we ship your order.

Yes, our system generates a "shipment delivered" email notification when the corresponding tracking entry is updated.

Please contact us right away at support@anichan.co. We will make things right and take corrective action to your satisfaction.

Most carriers will leave a notice at your home. Please follow the instructions on the notice to retrieve your package from a local pick-up point or locker. Otherwise the package will be left in a package receptacle/mailbox or at your door.

You can request a change of address before the product is shipped. Once shipped, no changes can be made.

Generally, we do not require a signature upon delivery. However, some international shipments may require a signature, depending on the destination country's local rules.

In short, we accept returns for unused items within 30 days of delivery. You can read our full return policy here.

You have 30 days to return an item from the date of delivery.

You can't return the product if:

• it was damaged by you
• it is not in the original packaging
• it is a sale item
• you are international customer
• you do not want to purchase a return shipping label

Please contact us at support@anichan.co to initiate a return

You can either buy one through us by requesting one, we send you an invoice and you pay for return shipping and we provide you the shipping label.

Or you can purchase it at any UPS/USPS location yourself when you bring your returning package there.

We do not offer exchanges. You can return your original item for a refund and then purchase the new product separately.

No there is no restocking fee, your only expense is the return shipping label.

We issue refunds within 5 business days upon receiving your returned product.

Refunds are issued strictly to the original payment method used for the purchase.

Banks need some time for clearing, it depends. Sometimes the funds are available within 24 hours, but the process could take up to 3-4 business days.

Contact us immediately at support@anichan.co, describe the issue, and send a photo of the damaged part of the product or area of concern.

Yes, in cases where the item is damaged or defective, we will cover the return shipping costs.

Yes, we stand behind every product we make, and if by small chance your product comes defective - we will make things right, quickly, cordially, professionally.